Usage & billing
This guide will help you understand the Billing strategy, MTU, and Add-on policies of Intempt.
Billing cycles
At Intempt, we provide customers with two available billing cycles: Monthly and Annual. On the monthly cycle, your billing cycle starts the day after your 14-day trial ends and you activate the paid plan. While on this plan, youβre billed on this day each month (including overages and add-ons).
On the annual cycle, youβre billed for an entire year of service for the selected configuration. Annual plan subscribers are also billed for MTU overages at the end of each monthly cycle. For example, if you paid for a 90,000 MTU annual plan and used 100,000 MTUs in any given month, you will be billed for the 10,000 MTU overage.
Free trial
When you create a new organization at Intempt, you are automatically enrolled in a 14-day trial. The free trial has full feature access for all add-onsβyou can try all Intempt functionality without limitations.
The MTU count used in the trial is reset after the paid subscription starts. For example, if you have used 3,000 MTUs in the trial, it will not be transferred to your new paid subscription billing cycle (it will reset and start from 0).
After the trial ends, youβll need to select a paid subscription package to continue using the application.
Core subscription
Overview
At its core, Intempt provides data intelligence tools to analyze and get insights from your customers.
It includes:
- Customer Data Platform
- Audiences
- Integrations
- Privacy
The core subscription cost is determined based on your selected monthly tracked users (MTUs) package. Each package has a specific cost attached to the users that should be chosen based on the number of customers performing an event on your platform each month.
The MTU packages start from 1,000 to 100,000 MTUs. We recommend contacting us for a custom plan if you have more than 100,000 MTUs on your website.
Exceeding the MTU limits
If you exceed your plan usage over the prepaid amount, you will be charged an Γ la carte rate for any data you use over your allotted limit. The additional data rate for plans purchased online is 20% of the plan's unit price. Additional Data charges accrued for the current month will be listed on the following month's receipt.
For example, if you are on a 10,000 MTU plan but in January you went over your MTU allotment by 1,000 MTU. Around February 1, you will pay your base monthly fee for February plus the January additional data rate charges you incurred.
MTUs explained
An MTU is a visitor who performs a qualified event during the month period, independently of whether they have been identified. Each time new users visit your website or use your app, they are tracked as anonymous users and a unique User Profile is created for them with a master_id. Intempt gets the data from multiple sources and automatically populates their profiles with respective first-party data such as events.
The Organization is charged on the total number of MTUs across all projects, meaning that if your customer performs qualifying events in various Projects, they are counted once per Project.
Upgrading the subscription
You can upgrade your core subscription (MTU package) at any time. The core plan has multiple MTU packagesβranging from 1,000 to 100,000 MTUs. If your average MTU count is above the one selected in the plan, you might want to select an MTU package with a higher MTU threshold. Any overages above the package size are charged 20% extra of the base MTU price.
When you upgrade your plan, you will be charged for the price difference, and the upgrade will be applied to your subscription immediately.
Downgrading the subscription
You can downgrade your subscription to a lower MTU package tier. The downgrade will apply at the end of your current billing cycle. You will continue to have access to your original subscription level until then. At the end of your current billing cycle, the downgrade will apply, and the billing will automatically adjust to reflect the downgraded cost. These rules apply the same way for both annual and monthly subscriptions.
Canceling the subscription
You can cancel your subscription and keep using your account until your paid period expires. Then, the account will become inactive/disabled until you reactivate the subscription.
If you cancel your plan or downgrade before the end of your official billing period on the monthly Growth plan, youβll receive a final bill for the subscription. Any overages incurred will be stated in the invoice after the billing cycle ends.
Features included
Product | Feature | Description |
---|---|---|
Customer Data Platform | Web SDK | Track all event data from your website or web application |
Customer Data Platform | iOS SDK | Track all event data from your iOS application |
Customer Data Platform | Android SDK | Track all event data from your Android application |
Customer Data Platform | Server-Side SDK | Track all event data from server-architected applications or trusted cloud-based infrastructure |
Customer Data Platform | Integrations | Connect third-party tools and apps |
Customer Data Platform | Stripe | Track all event data from your Stripe |
Customer Data Platform | Identity resolution | Stitch together user actions and properties across multiple touchpoints and systems |
Customer Data Platform | Product catalog | View and filter your product data from your CMS |
Customer Data Platform | Role-based access | Assign permissions and product access to your team members |
Customer Data Platform | Platform API | Manage your project and its resources with public APIs using HTTP methods |
Customer Data Platform | Attributes | Define cross-channel characteristics representing your user's or account's properties |
Audiences | Segment builder | Group and filter users by advanced matching criteria |
Audiences | Event builder | Manage and combine events to track all customer actions |
Privacy | Consent Management | Collect and manage consent of your customers to comply with privacy regulations |
Privacy | Data subject requests | Comply with requests to view, update, extract, and delete your customer data |
Privacy | Preference center | Allows customers to configure their privacy and communication settings within a single portal |
Add-ons
Add-ons allow you to create a custom plan based on your organizationβs requirements. You can add new add-ons at any time during your billing cycle. Take into consideration that downgrades for add-ons will only come into effect after the existing billing cycle ends and the new one starts.
Journeys add-on
Journey's add-on allows you to have marketing & sales communication with your customers via SMS and email, get notification messages (Slack, email), or create workflows for data syncs.
The cost for this add-on depends on this variable:
- Your monthly MTU package cost. We charge 20% of your base MTU package (excluding any other add-ons)
Pricing example
You select a 25,000 MTU package for GrowthOS that costs $338.68 (without add-ons). You choose the Journeys add-onβyour price for the add-on is $338.68 * 20% = $67.74/mo. The subtotal is $406.42.
FAQ
What happens if I remove the Journeys add-on while having an active journey?
Your journey will remain active but you will no longer be able to edit the journey or create a new one.
What will happen if I downgrade midway through the billing cycle?
Irrespective of your downgrade date, add-ons will only be removed after your billing cycle endsβyou will have full access within the period you paid for.
Features included
Product | Feature | Description |
---|---|---|
Journeys | On condition trigger | Create custom rules to define the conditions that users will enter the journey |
Journeys | Specific users trigger | Select specific users that will enter the journey |
Journeys | Send email via Sendgrid | Send emails to users that trigger the journey |
Journeys | Send email via Gmail account | Send email directly via your Gmail account and stop sequence if user responds |
Journeys | Send SMS | Send SMS to users that triggered the journey |
Journeys | Sent ticket | Send support ticket to Freshdesk for users that enters the journey |
Journeys | Update attribute | Create rules to change user or account attribute's value based on actions performed |
Journeys | Send Webhook | Send custom payload to your selected endpoint |
Journeys | Send Slack notification | Notify your team via channel or send direct messages to alert when a user triggers the journey |
Journeys | Send email notification | Notify selected users via email when a user triggers the journey |
Journeys | Create HubSpot task | Create a task for a team member in your HubSpot account |
Journeys | Add to HubSpot list | Add user that triggered the journey to the selected HubSpot list |
Journeys | Update HubSpot property | Change HubSpot property for users that entered the Journey |
Journeys | Conditions | Check for specific action conditions to branch the flow in the journey |
Journeys | Delay control | Wait for a specific timeframe until the users are transitioned to the next step of the journey |
Journeys | Wait until control | Wait until users perform a specific action until they are transitioned to the next step |
Journeys | Journey activity analytics | Analyze how many users entered, exited, received messages within the journey |
Journeys | Journey conversion analytics | Analyze the conversion performance of the journey against the selected goal |
Journeys | Journey templates | Create and share templates to speed up journey creation |
Experiments add-on
Experiments add-on allows you to perform A/B testing campaigns powered by Intemptβs statistics engine.
The cost for this add-on depends on this variable:
- Your monthly MTU package cost. We charge 20% of your base MTU package (excluding any other add-ons)
Pricing example
You select a 25,000 MTU package for GrowthOS that costs $338.68 (without add-ons). You choose the Experiments add-onβyour price is $338.68 * 20% = $67.74/mo. The subtotal is $406.42.
Features included
Product | Feature | Description |
---|---|---|
Experiments | Client-side experiments | Run A/B tests using a point-and-click visual editor to create experiment variations with ease |
Experiments | Server-side experiments | Get server-side flexibility to run A/B experiments directly on any device |
Experiments | Experiment analytics | Analyze your experiment performance by comparing sample sizes, conversions, lift, and confidence intervals |
Experiments | Stats engine | Get accelerated speed, improved accuracy, and a greater scale of experimentation with sequential testing and CUPED variance reduction |
Personalizations add-on
Personalization add-on allows you to display real-time targeted client and server-side experiences based on each userβs behavioral data.
The cost for this add-on depends on this variable:
- Your monthly MTU package cost. We charge 20% of your base MTU package (excluding any other add-ons)
Pricing example
You select a 25,000 MTU package for GrowthOS that costs $338.68 (without add-ons). You choose the Personalizations add-onβyour price for the add-on is $338.68 * 20% = $67.74/mo. The subtotal is $406.42.
Features included
Product | Feature | Description |
---|---|---|
Personalizations | Client-side personalization | Create personalized experiences using a point-and-click visual editor |
Personalizations | Server-side personalizations | Get server-side flexibility to run personalization campaigns directly on any device |
Personalizations | Personalizations analytics | Analyze your campaign performance with analytics charts to compare different experiences |
AI add-on
Training custom machine learning AI models and generating predictions (real-time or batched) are high computation/resource-intensive tasks. For this reason, we have a different pricing model for the AI product.
The overall cost depends on two variables:
- Your monthly MTU package cost. We charge 50% of your base MTU package (excluding any other add-ons).
- A number of ML models have been created/are active within the billing cycle. We charge a 0.2 multiplier per model created/active. Note that 1 model is included in the base add-on price.
Pricing example
You select a 25,000 MTU package for GrowthOS that costs $338.68 (without add-ons). You choose the AI add-onβyour price for the add-on is $338.68 50% = $169.34/mo. If you create only one prediction modelβthis is your final cost during your billing cycle. However, creating a second model will cost you an additional $33.88 (0.2 $169.4 = $33.88) throughout the billing cycle.
FAQ
What if I create and delete a modelβwill I still be charged for it?
Yes, creating a model automatically increases the model quota allocated for you that monthβremoving the model does not affect it.
For example, if you already have 1 model and create a new model, you will be automatically billed at the end of the billing cycle for two modelsβno matter if you deleted any of them. Still, you can freely delete both models and create new ones multiple times without additional costsβas long as the concurrent model number does not go above the baseline. Important to note that after the billing cycle ends, your Predict price will adjust to the baseline based on the actual number of models you have.
Do I get billed immediately if I create a new model?
You will only be billed immediately when you purchase the AI add-on. After that, an additional charge for the models created will be sent after your billing cycle ends.
What if I create a model in the middle of the billing cycleβdo you still charge the same price?
We apply proration depending on the number of days left on your billing cycle. For example, if you create the model on the 15th day of your billing cycle, the cost of $33.88 will be prorated to $16.94 at the end of the billing cycle.
What if I cancel my AI add-on subscription? Will my models be deleted and will the predicted data be lost?
No, your historical data and models will remain intactβonly models will be paused and no new predictions will be generated.
Features included
Product | Feature | Description |
---|---|---|
AI | Likelihood predictions | Leverage custom machine learning models to predict user likelihood to perform a selected conversion event |
AI | RFM | Analyze and group your customers based on how recently, frequently, and with what monetary value they performed a conversion event (like purchase) within a specified timeframe |
AI | Fit & Activity | Evaluate your leads & accounts based on your custom scoring criteria |
AI | Next best action (NBA) | Use AI to predict the optimal action you should make (e.g. show best offer) to increase the likelihood of customer completing the conversion event. |
Taxation
Will Intempt charge VAT/sales tax on my invoice?
Outside the US
All Intempt business customers outside the US will not be charged VAT/Sales Tax. Intempt only provides services to B2B customers; services for B2C customers are not supported.
Within the US
A US business address may be subject to state and local sales taxes. The applicable tax law applies based on your business location address which may be different from your billing address. Customers who purchase a taxable product or service and are located in a jurisdiction where Intempt currently charges sales tax will see the calculated sales tax on their invoice.
Intempt currently charges sales tax in these states:
- Arizona
- Colorado (Denver only)
- Connecticut
- District of Columbia
- Illinois (Chicago only)
- Massachusetts
- New York
- Ohio
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
- Washington
Updated 13 days ago